Contact

For help with an existing order, reply to your latest Frostkit order confirmation or shipping notification. This keeps support tied to a verified order and protects the store from unsolicited messages.

In your reply, include:

• your order number;
• the email address used at checkout; and
• a short description of what you need help with.

For damaged or incorrect items, include clear photos of the product, packaging and shipping label so we can investigate with the Canadian fulfillment partner.

We aim to reply within two business days. Please do not mail a return before receiving return instructions and authorization. General product information is available on each product page and in the FAQ.